Most countries also require you to present evidence when you accuse someone of a crime. And a person's word should not count as decisive evidence, so you can't just keep saying "He stole my money!" and expect us to believe that bunnyboy did this to you on purpose, especially since many of us on this forum have been doing business with him without problems.
On the other hand, your word _should_ have been enough when you first told him about the returned package. I can't really tell if that was the case since I haven't seen any evidence produced by either side - and really, this is something that should be between the two of you. If you truly believe the things you're saying about him then I have to say that you come off as a bit paranoid. What happened was most likely that he sent you the wrong product by mistake, and then the two of you failed to resolve the error because of bad communication.
My solution if I were bunnyboy would've been to refund you right away for whatever it was that you bought to begin with. And _if_ you also wanted a refund for the shipping charges you'd have to send the incorrect item back and make sure you get proper documentation from the post office (receipts etc).
customer support issue / international shipping
Moderator: Moderators
Hey dude cute pm you send me:
Again.....i'm pretty sure bunny didnt do it on purpose. That alone doesnt make him a thief. (It's possible he has shitty customer service but that doesnt make him a thief)Hi Jeroen,
Honestly, do you think that a person that takes you more than $150 is not a thief ? Shall I call RetroZone an "angel"...
I let you think about that...
Greetings.
Nice from youJeroen wrote:Hey dude cute pm you send me:Again.....i'm pretty sure bunny didnt do it on purpose. That alone doesnt make him a thief. (It's possible he has shitty customer service but that doesnt make him a thief)Hi Jeroen,
Honestly, do you think that a person that takes you more than $150 is not a thief ? Shall I call RetroZone an "angel"...
I let you think about that...
Greetings.
Anyway, it's your point of view.
May I ask you $150 as a donation.
Let's say :Jeroen wrote:You seem to miss the point........he didn't do it on purpose, that doesnt make him a thief. Say an apple drops into your bag at the supermarket by accident. Does that make you a thief if you take it home? No, however the apple doesnt belong to you and you should take it back.
You pay for a dozen apples (not ipod of iPhone
, just apple). You go home and you get a banana ! You do agree to give back the banana because you pay for dozen apples, but... you come back home with your banana again ! Questions
: how much it cost you to pay, going home, going back to the shop, going home... wrting letters, calling, suggesting solution...Response
: A lot !!! Anyway, I respect your point of view.
Wahooo... It's a conspiracy !Jeroen wrote:Ya exept the banana never arrives at the supermarket cause you send a dude to bring it but you told him to bring it to the OTHER supermarket and they send it back.
Two get rich : the shop and the delivery service company
And youself.. you loose in both side with your cash.
I moved the thread to here not as matter of censorship, but due to the off-topicness of it.
Jeroen: Please don't antagonize.
No one who is sane would court that kind of trouble (so I believe it had to be a mistake), and no one wants to be out of their money either, so I'm hoping to see this resolved.
Jeroen: Please don't antagonize.
Yes, as I had mentioned in another thread, something like this, when done intentionally, is considered "mail fraud" and is punished harshly by the federal government (think FBI, or Postal Inspectors, who have a similar feared reputation). Most crimes are covered by state laws, but since mail covers state lines, it's different. A little US law lesson, if you were interested.In my country and as far as I know, in the USA, thieves are punished ! My only defense is to denounce the facts and hope that there will be no more victims.
No one who is sane would court that kind of trouble (so I believe it had to be a mistake), and no one wants to be out of their money either, so I'm hoping to see this resolved.
Ok.. I ordered the SNES Powerpak a week ago. Joined #nesdev. First thing I notice is a .fi guy complaining about a package that never arrives. Allrighty, shit happens.
Then we have Mumbly complaining about wrong product shipped to him. He tries to ship it back to the US, but wrong adress. Pissed because he has to pay the shipping costs once more. I start to.. hmmmmmmmmm weeeeeell.
Then I google 'SNES Powerpak reviews' .. and start reading http://www.vintagecomputing.com/index.php/archives/340.
3 people complaining about customer service.
I'm not trying to bash bunnyboy, but.. It's getting more and more clear to me there's something lacking in the customer service arena at retrousb.
Seems to me, IF something goes wrong, you'll have a hard time trying to fix it because of the lack of communication. *Crossing fingers*
Then we have Mumbly complaining about wrong product shipped to him. He tries to ship it back to the US, but wrong adress. Pissed because he has to pay the shipping costs once more. I start to.. hmmmmmmmmm weeeeeell.
Then I google 'SNES Powerpak reviews' .. and start reading http://www.vintagecomputing.com/index.php/archives/340.
3 people complaining about customer service.
I'm not trying to bash bunnyboy, but.. It's getting more and more clear to me there's something lacking in the customer service arena at retrousb.
Seems to me, IF something goes wrong, you'll have a hard time trying to fix it because of the lack of communication. *Crossing fingers*
If it makes you feel any better, it's generally the case on forums and such with any hardware/software that people having problems with it tend to be the ones who post about it. If it works out for someone, they'll just spend their time using it rather than talk about things being as expected. So it's very normal to see disproportionate numbers of negative posts for a popular product, especially a complex design that can be a little, um, precarious without widespread testing "in the field".
Also with Retrozone being a small operation, I'm sure it's easy for them to be overwhelmed when a major issue turns up. Seems to be the case right now too.. on the SNES forum, Jagasian just mentioned that SNES PowerPak shipments are on hold due to a compatibility issue.
A similar deal happened with the NES PowerPak also after it's release, when people had to send it back in to have some resistors added to the board. That seemed to be handled well enough.
Reasons like this is why I try to not be the early adopter of something as complex as this. Heck, I still haven't ordered an NES PowerPak, which surprises myself sometimes. But that's probably more because I'm saving my NES monies up for my own hardware designs, I can use every dime that I've got. 
Also with Retrozone being a small operation, I'm sure it's easy for them to be overwhelmed when a major issue turns up. Seems to be the case right now too.. on the SNES forum, Jagasian just mentioned that SNES PowerPak shipments are on hold due to a compatibility issue.
A similar deal happened with the NES PowerPak also after it's release, when people had to send it back in to have some resistors added to the board. That seemed to be handled well enough.
Reasons like this is why I try to not be the early adopter of something as complex as this.
Heck, I still haven't ordered an NES PowerPak, which surprises myself sometimes. But that's probably more because I'm saving my NES monies up for my own hardware designs, I can use every dime that I've got. -
Cheesemeister
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So is this statement from the front page still accurate?Memblers wrote:But that's probably more because I'm saving my NES monies up for my own hardware designs, I can use every dime that I've got.
Should there also be links to RetroZone?Memblers wrote:An NES dev cartridge is in production by Membler Industries. More details to come.